HELP
Most of our customers ussually have this questions. In order for us to provide you better services and customer support, please check if this questions answer your doubts and if none of them works for you, feel free to contact us.
My Order
HOW CAN I CANCEL MY ORDER?
You can cancel your order during the first 24 hours. After 24 hours you will have to wait to receive the product and make the return. To cancel an order,
WHY HAVE I BEEN CHARGED A COMMISSION WHEN I CANCELED THE ORDER?
HOW CAN I MODIFY AN ORDER ALREADY MADE?
DO YOU HAVE WHOLESALE DISCOUNTS?
WHY YOU REFUND PART OF WHAT I PAY?
WHY HAVE YOU CANCELED MY ORDER AND RETURNED THE MONEY?
WHY HAVE I BEEN CHARGED FOR SHIPPING?
Shipping
WHAT COUNTRIES DO YOU SHIP TO?
We ship worldwide
HOW LONG DOES THE SHIPMENTS TAKES?
WHERE IS MY ORDER / WHEN DO I RECEIVE MY TRACKING NUMBER?
WHY IS MY TRACKING NUMBER NOT UPDATED?
HOW CAN I GET MY TRACKING NUMBER?
WHY HAVE I RECEIVED ONLY ONE ITEM FROM THE TOTAL OF MY ORDER?
MY TRACKING NUMBER DOES NOT WORK, WHAT DO I DO?
FROM WHERE IS MY ORDER SHIPPED FROM?
IT HAS BEEN A LONG TIME AND I HAVE NOT RECEIVED MY ORDER, WHAT DO I DO?
WHICH IS THE SHIPPING COMPANY OR POST-E-MAIL THAT WILL DELIVER MY ORDER?
WHY IS MY PACKAGE LISTED AS DELIVERED AND I HAVE NOT RECEIVED IT?
WILL I HAVE TO PAY CUSTOMS?
Payments
WHY HAVE I BEEN CHARGED TWICE?
If your payment has been declined and then accepted, there is a bing chance that your bank will retain the first charge for a few days. Unfortunately it is something that does not depend on us. We recommend you to contact your Bank. If you still have any doubt, please contact us and we will verify the case.
I HAVE BEEN CHARGED AN INCORRECT AMOUNT
I HAVE REQUESTED A REFUND AND HAVE NOT YET RECEIVED IT
CAN I RECEIVE MY REFUND IN A DIFFERENT ACCOUNT?
Changes and Returns
HOW CAN I CHANGE ONE OR MORE ITEMS?
CAN I CHANGE ONLY ONE PART OF MY ITEM?
HOW IS THE CHANGE PROCESS?
WHAT ITEMS CAN I RETURN?
WHERE DO I SEND MY RETURNS?
DO I HAVE TO PAY FOR THE RETURN?
About Us
WHERE WE ARE LOCATED?
Our offices are in the Canary Islands, Spain. Our warehouses in Europe, Asia, the United States and Mexico